Terms and conditions
Terms of use of the Vilamoura Rentals website and booking requests.
1. Who we are
This website is run by Vilamoura Rentals, which manages the short-term rental of the properties shown here, in Vilamoura, Algarve. Full provider details are on the legal information page.
2. Scope
These terms apply to the use of the website and to booking requests made through it. By sending a request you confirm that you are over 18 and that the details you give are true.
3. How a booking request works
- The form on each property page lets you request a booking for the dates you choose. Sending a request is free and does not commit you.
- The website does not show real-time availability. Once we receive your request, we confirm by email whether the property is free and what the conditions of the stay are.
- The booking is only made once we confirm it in writing and the guest accepts that confirmation, under the terms it sets out. Until then, neither party is bound.
4. Prices
Prices are shown in euros, per night and per property, and vary by season. The total shown in the request is an estimate based on the current rates; the price that counts is the one in the booking confirmation, including any applicable legal charges such as a municipal tourist tax, where one exists. Each property has a minimum stay, shown on its page.
5. Conditions of the stay
The specific conditions of each booking (payment, cancellation, check-in and check-out times and any security deposit) are stated in writing in the booking confirmation, before any payment.
6. Guest obligations
- Do not exceed the number of guests stated in the booking or the capacity of the property.
- On arrival, show the identity documents of all guests, which Portuguese law requires local accommodation to register, including reporting foreign guests to the authorities.
- Respect the condominium rules, the neighbours' rest and the rules of the shared areas, such as the pool.
- Take care of the property and leave it as you found it. Damage caused during the stay is the guest's responsibility, under the law.
7. Right of withdrawal
As this is accommodation for specific dates, the 14-day right of withdrawal for distance contracts does not apply (Article 17 of Portuguese Decree-Law 24/2014). Cancellation conditions are those stated above or in the booking confirmation.
8. Website content
We do our best to keep descriptions, photos and prices accurate and up to date; if you spot an error, please let us know. Texts, photos and other content belong to Vilamoura Rentals or its licensors and may not be reproduced without permission.
9. Personal data and cookies
How we use your data is described in the privacy policy, and cookies in the cookie policy.
10. Complaints and disputes
You can file a complaint in the electronic Complaints Book or write to us at [email protected]. For consumer disputes, you can use this alternative dispute resolution body:
CIMAAL, Centro de Informação, Mediação e Arbitragem de Conflitos do Algarve
Edifício Ninho de Empresas, Estrada da Penha, 8005-131 Faro, 289 823 135
[email protected]
www.consumidoronline.pt
More information on the Portuguese Consumer Portal (www.consumidor.gov.pt). These terms are governed by Portuguese law.
11. Changes
These terms may be updated. The version in force on the date of the booking request applies; the date of the last update is shown on this page.
Last updated: 3 November 2026